It was quite fun to see how librarians can slam the boards and get recognized for the high quality work. I think it is a good way to show all the online users that getting information is more that what you can find on Google and asking around and let the blind leading the blind! So many times I have came aross with some new generation of clients who think google is the whole world of information! They think the only reason they cannot find what they want is they haven't searhed Google properly!
It is good to see librarians being pro-active out there and there is definitely a role for us in the knowledge market. I think we need to have a look of our current services and may be re-package them with the Web 2 technology. A lot of people out there still think library is just a repository of books but we now offer a lot of very exciting services. Web 2 'look' and design can help the new generation to feel comfortable with us and it can also introduce and promote libraries' new image.
Answer Boards can be used for client to comment and share view on our exhibitions, new books or any new acquisition eg. new database. I think it would be a bit 'risky' to use the function for comment on services and facilities as it can create more issue for us. We can also use the Answer Boards to answer some very common and popular reference queries that we got all the times.
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